Field Service Engineer - Pharma 3D Printing (US-Based)
We Offer • Competitive pay and full benefits package • Comprehensive training to cutting edge technology • Opportunity to shape the future of pharmaceutical 3D printing and personalized medicine
Location: Flexible within the U.S. (extensive travel required)
About CurifyLabs
CurifyLabs is transforming personalized medicine with advanced pharmaceutical 3D printing and automated compounding solutions. Headquartered in Helsinki, Finland, we work globally with pharmacies, hospitals, and research labs to bring precision drug manufacturing to the point of care.
Role Overview
We’re looking for a hands-on Field Service Engineer/Technician to support our fast-growing U.S. customer base. You will install, maintain, and troubleshoot pharma 3D printers and related lab equipment, while working closely with our engineering team in Helsinki for technical guidance and product improvements.
Key Responsibilities
Install, maintain, and repair CurifyLabs’s pharmaceutical 3D printers and supporting devices
Perform scheduled preventive maintenance per service plans. Ensure equipment uptime and reliability.
Perform on-site and remote troubleshooting: Diagnose, electrical, mechanical, network and software issues; escalate complex cases with Helsinki engineering.
Advise customers on best practices and safe usage and daily operation. Act as primary technical contact during service visits.
Support installations, upgrades, and field actions as required. Travel nationwide (up to ~70–80%) to support our customers.
Qualifications
Required
3+ years in field service for lab automation, liquid handlers, 3D printers, medical devices, or other similar electromechanical equipment.
Strong troubleshooting skills across network connected, mechanical, electronic, and software-controlled systems.
Experience interpreting technical drawings and service documentation.
Customer-focused communication and independence in the field.
Valid driver’s license; willingness to travel frequently
Experience with Network Administration such as configuring and maintaining an office network routers and firewalls with professional grade equipment.
Preferred
Experience in regulated environments (pharma/biotech/healthcare).
Cisco Certified Network Associate or equivalent certification.
Familiarity with computer terminals such as Windows CMD or Linux Terminal
Familiarity with GMP or quality/validation practices.
- Department
- Customer Success
- Locations
- CurifyLabs US
- Remote status
- Fully Remote
CurifyLabs US
The benefits we offer
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Lunch & Flex benefits
CurifyLabs provides its employees with a customized benefits package in collaboration with ePassi. In addition to the lunch benefit, employees can freely utilize a fixed yearly amount towards sports, commuting, culture, or well-being activities.
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Quarterly activity days and dinners
We aim to organize team days at least once a quarter, where we not only focus on a current subject but also indulge in fun activities and delicious food to blow off some steam.
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Flexibility
At CurifyLabs, we prioritize our employees' needs by offering a flexible workplace that utilizes a hybrid model.
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Impactful Roles
In CurifyLabs, every team member plays a pivotal role, and your efforts are highly visible. Your contributions will directly shape the company's growth and success, allowing you to make a meaningful impact from day one.
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and more to come!
CurifyLabs as a workplace
At CurifyLabs you experience a positive work culture that embraces low hierarchy, diversity, and collaboration. You'll have the opportunity to take ownership of your work, collaborate with talented individuals from different backgrounds, and make an impact in the healthcare industry. We offer flexible working options to promote work-life balance, and the chance to work on exciting and impactful projects. Join us and be a part of a team that's revolutionizing healthcare with a positive and collaborative work environment.
Our core values are:
Trust – We place trust in each other, fostering an environment where our clients can confidently rely on us.
Bold – We courageously explore beyond conventional boundaries, constantly pushing ourselves and our clients to improve personalized medicine.
Optimism – We maintain a positive outlook, recognizing the strengths and potential in our team members and clients alike.
About CurifyLabs
CurifyLabs emerged from a decade of research by Niklas Sandler Topelius at Åbo Akademi University, Finland. His investigation on modernizing extemporaneous drug manufacturing grabbed the attention of Charlotta Topelius, a successful entrepreneur, who recognized an opportunity to revolutionize manual compounding processes in pharmacies.
In 2021, CurifyLabs was established with a mission to digitize and simplify pharmacy compounding.
Since then, CurifyLabs has grown and assembled a team of experts in pharmaceutical formulation development, software engineering, and quality control.
At CurifyLabs, we remain committed to providing solutions that enable optimal treatments for all patients.
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